Trusted Films Ltd Terms and Conditions
Client = person who has booked
You = client
Us/we/our = Trusted Films Ltd
Directors/freelancers/cinematographer/photographers = Trusted Films Ltd employees
All the package are customized for Kaliakair Upazila only. For outside Kaliakair Upazila extra charges (Travel, Accommodation, food Etc) will be added to the price of each package. All the charges mentioned here are not negotiable.
All the Photographs and video footage that are taken by us are under copyright protection by Trusted Films
We hold the right to display any photograph and video to generally promote the business in Facebook, advertising media, brochures, magazine articles, websites, sample albums etc.
To confirm the dates and ensure your booking with us, 50% payment of the total amount is required as advance. The remaining 50% of the payment must be done on the event venue. Clients are requested to have a detailed discussion with the team about the events.
Booking money is Non-refundable due to the cancellation of the events by the clients.
It may take up to 1-2 weeks to finish editing the Photos and 3-4 weeks to finish editing the videos. Clients may collect all the un-edited Photos and raw video footage within 2 or 3 days if the payment is clear. The edited photos and videos will be collect-able in due time.
Clients will have to select photos for prints by themselves.
To ensure the quality of the Photos and Videos it is highly recommended that you hire only One Professional team to cover each of your events. Otherwise we might fail to ensure the best of our potentials.
Duration can be negotiated depending on special circumstances and availability.
We are not responsible for image quality due to Electricity problem, insufficient time and Bad lighting condition on the venue.
Terms of Service
Editing Days:
Our cinematographer and photographers work with the brief provided by the client. If the brief is not concise and therefore the final result is not concise, the client will take full responsibility for this. If the brief is concise, but the videography/photography and/or edit is below par, Trusted Films Ltd will take full responsibility for the error.
Editing:
Clients cannot choose edit packages from different pages on the Picta Productions website. For example, if a client has chosen a business promotion package, they cannot add a wedding add-on to their basket. Trusted Films edit prices vary depending on the service due to the the amount of time it takes to edit certain materials in comparison to others.
Kindness, Respect and Protecting our Freelancers:
Trusted Films Ltd only employs freelancers who show kindness and respect for others. We expect this back from our clients.
Trusted Films Ltd does not tolerate bad behaviour towards any of our talented freelancers. In the event of our cinematographer and/or photographers being spoken to in a bad manner by a client, our directors will instruct them to leave the shoot, and the client will be charged in full. If a client refuses to pay in an unlikely incident where this occurs, Picta Productions Ltd will take action and inform other creative agencies, as well as the authorities. Bad behaviour includes; Any kind of rude statement which people, typically our freelancers, may find offensive.
In the event of a guest expressing bad behaviour to one of our freelancers, our directors will be informed of the situation immediately. If the situation allows, the client will then be approached by the freelancer, where the client will be expected to remove the bad behaving person. If the person is not asked to leave, our freelancer will be instructed to leave, and the client will be charged in full.
Illness and Unexpected Events:
Trusted Films Ltd will not be liable to Client under any circumstances if its performance is prevented or impaired due to riots, insurrection, strikes, walk-outs, war, adverse weather conditions and earthquakes, shortages or unavailability of labor or materials, laws or governmental restrictions which conflict with the terms of this Agreement, or any other matter beyond the reasonable control of Trusted Films Ltd.
In the event of any unanticipated freelancer illness Trusted Films Ltd shall make reasonable efforts to substitute another competent professional. If another freelancer cannot be assigned in time for the Event, Trusted Films Ltd shall promptly return to Client all fees previously paid by Client. Trusted Films Ltd reserves the right to decline outdoor videotaping in the event of inclement weather. Client is responsible for providing an alternate nearby location in the event of inclement weather.
Open Hours:
9am to 6pm. Emails may be sent in the evening due to the nature of freelance workflows.
Contracts: Booking dates, times and locations
Please note that after a client has accepted our terms and conditions and signed a Trusted Films Ltd contractual agreement, Trusted Films Ltd will then be contracted to film and edit the agreed specifications in said contract. Please contact us if your circumstances change or you wish to amend the contract conditions in any way. All information regarding our packages is clearly stated on our website. The client chooses locations, start times, content and more, but Trusted Films Ltd will not exceed what has been booked in accordance with the chosen package(s). Once the booking has been confirmed, the date(s), times, and location(s) the client has provided us with are immediately apart of the contract. In addition to this, our clients can then change this information at a later time should they wish. For example, if an engaged couple originally wanted us to film from 2pm to 11pm, but then decide 1pm to 10pm would be better, this can easily be changed. If a client asks us to start filming at 1pm and still finish at 11pm, Trusted Films Ltd will simply point out that the contract does not include 10 hours.
For each extra per hour of our any Photographer/Cinematographer, the charge will be Tk. 3,000 per hour. If the client wants to include more photos, the price per extra edited photograph is Tk. 100.
For each extra hour the Bride Arrival (bride and groom) of the scheduled time if after the end of the ceremony, the charge will be Tk. 5,000 per hour.
Return Policy
Whether a client pays the full sum upon booking, or a 50% deposit, Trusted Films Ltd will not refund 50% if the booking is cancelled within 60 days prior to the shoot date. If the shoot is cancelled 61 days or more prior to the shoot date, Trusted Films Ltd will provide a full refund of what you have paid. If you have paid the full amount and cancel within 60 days of the shoot, you will receive an 50% refund.
If you are only requiring raw footage from Trusted Films Ltd’s ‘Book by the Hour’ service, and are unhappy with the quality, Trusted Films Ltd will provide a refund if the majority of the footage is; shaky, damaged or out of focus. If our directors can see clear issues, a refund will be sent as soon as possible. Please note the clients deposit will not be apart of this refund, and an 50% refund may also not be provided, depending on the damages made to the footage prior to the client receiving it.
If a client is unhappy with the edited material, please note that once the film has been sent to them, they can call and talk about the problem. Each film has one re-edit. If a client is unhappy with the re-edit, a maximum of 50% of the price can be refunded if Trusted Films Ltd’s directors see it as justified.
Delivery Policy
It may take around 3 working days to deliver all the soft copies if full payment is cleared. Clients themselves have to select the pictures to print and collect the photos. Once the pictures are selected it takes around 2 weeks to deliver the exclusively edited and printed pictures and 4 weeks to deliver the Final video. For emergency reasons if someone needs the photos and videos before 1 weeks then the charge will be Tk. 5,000 per event. All outstanding payments need to be cleared and all soft copies need to be collected within 7 working days. All Edited & Printed copies have to be collected within 1 months. After 3 months Trusted Films Ltd will not be responsible for any data loss.
Payment
All packages allow clients to book with a 50% deposit or full payment. Whichever package a client chooses, the client will not receive any material from their videography shoot until full payment has been received from the client to Trusted Films Ltd.
Privacy Policy
Trusted Films Ltd does not share any information given by any client with any business or person, unless a client has been blacklisted for bad behaviour. Our directors and the freelancer(s) assigned to your project are the only people that will have access to the information you have provided.
We hold the right to display any photograph and video to generally promote the business in Facebook, advertising media, brochures, magazine articles, websites, sample albums etc.
Special note: Trusted Films Ltd can change any of the Terms and Conditions at any time.